Courier Service

The Prescription Collection Courier Service that we organise for our Contractors is carried out on our behalf by Parcelforce and Royal Mail. The aim is to assist our contractors to ensure that the timescales are met, supporting timely reimbursement from Practitioner & Counter Fraud Services.

Prescription Collection Dates 2023/24

We will provide a delivery of labelled Parcelforce courier bags to all contractors in November each year for the following 12 months of collections. To view the specific dates for each collection, please click here.

Each envelope containing the courier bags will also include a copy of the Parcelforce/Royal Mail Pharmacy Receipt. If you have a monthly collection, please note that your collections will be scheduled on the dates highlighted in bold on the posters.

Helpful Tips

Courier Guidance Notes

To reduce the chance of the Parcelforce bags bursting and prescriptions being lost/damaged on their way to P&CFS, please check out our guide which we hope will help you package them safely.

Preparing for Collection

1. When sealing the bag from the new allocation, check that it can be closed securely and that the bag is not overfilled. We find that it is better to use 2 bags rather than using 1 bag so that it doesn't burst open.

2. Remember that if you are using more than 1 bag to put a note inside both bags stating that this is 1 of 2 bags or 2 of 2 bags. If you forget you can always write this information on the front of the courier bag.

3. If you are using more than 1 bag for your collection, please copy the details from both bag labels. This information is very important if we need to track your prescriptions.

When the Driver Arrives

1. When the driver arrives, you should always ask to see some form of identification before handing over your prescriptions.

2. Ask the driver to sign the pharmacy receipt alongside the "Customer Use Only" number which you will have either written by hand or adhered the label to.